Exchange Policy


Our Policy

Online purchases may be returned to the shop for any reason within 5 days of receipt. Items must be in original, unaltered condition. Returns shipped or brought back to Pippin after the 5 day period will not be accepted. To return an online purchase, either bring it to the shop, or ship it.

If return shipping, you must call (212) 505-5159 or email within three days of receipt for confirmation and shipping instructions. We are not responsible for the cost of return shipping. Once the return is approved, the item must be shipped within 2 days to:

112 W 17th Street
New York, NY 10011


You may use whatever shipping method you prefer, as long as it is insured for the full value of the item(s) and we recieve the tracking information promptly.

In store purchases may be exchanged for store credit within 10 days of purchase when accompanied by a receipt. Fine jewelry items may be fully refunded within 5 days of purchase, accompanied by the receipt, in unaltered condition.

We reserve the right to verify that returned items have not been altered in any way before issuing a refund or store credit.