How do you date your merchandise?
Owners Steve and Rachel have been at this for quite some time. Through more than 12 years at the Chelsea Fleas, they’ve just about seen it all. There are various factors considered when dating a costume piece, including the findings, styles of chains, stone settings, as well as patent numbers, differing styles of signatures of well known designers, and so on.
Steve, who is a GIA certified diamond grader who has worked in fine jewelry for decades, prices the higher-end jewels. When in doubt he reaches out to a network of knowledgeable jewelry industry friends. Our store also houses an extensive library of jewelry related guide books where we go for pricing purposes and also to continually educate our staff and customers in the vast and fascinating world of jewels!
Owners Steve and Rachel live in the hills of Western Massachusetts and travel every week to various estate sales and auctions to source their merchandise.
Yes we do, for whatever denomination you see fit. Please stop by to pick one up for your next gift-giving occasion or give us a call to purchase from afar, we’ll get one in the mail same-day.
We provide appraisals for fine jewelry purchased in our store or online by request. Please keep in mind that we must have the item on hand to do so. We make every effort to certify our finest diamonds through GIA or EGL USA. We guarantee our pieces are indeed what we sell them as, and encourage the use of outside appraisal authorities as a second opinion.
We only repair jewelry purchased at our stores. Please feel free to bring in any damaged piece and we’ll take a look to see what we can do. All items are sold in “as is” condition and so in most instances, the cost of repair will be incurred by the customer.
For jewelry repairs on pieces that were not purchased at our store we are happy to make referrals, depending on the situation. Please feel free to give us a call or stop by with your piece for our advice.
Never! We sell 100% original vintage and antique pieces.
For domestic shipments we offer insured shipping for a flat charge of $25.
Generally, we ship within 24 hours of purchase, depending on what day the purchase is made. Sundays and holidays have to be accounted for so please keep this in mind if you are making a time-sensitive purchase.
We will give you confirmation of your shipment as soon as we get your item in the mail, along with tracking information. We primarily use USPS Priority Mail Express, which typically arrives the next day. We can also ship it through USPS Registered Mail upon request, and will use this form of mailing if it is not a time-sensitive purchase, and of extreme value.
Online purchases may be returned for any reason within 5 days of receipt of item(s). Items must be in original, unaltered condition. Returns shipped back to Pippin after the 5 day period will not be accepted. To return an online purchase, you must call (212) 505-5159 or e-mail firstname.lastname@example.org within three days of receipt for return confirmation and shipping instructions. We are not responsible for the cost of return shipping. Once the return is approved, the item must be shipped within 2 days to:
In store purchases may be exchanged for store credit within 10 days of purchase when accompanied by a receipt. Fine jewelry items may be fully refunded within 5 days of purchase, accompanied by the receipt, in unaltered condition.
We reserve the right to verify that returned items have not been altered in any way before issuing a refund or store credit.
We do, for a non-refundable rate of 40% of the total retail price for a four-day rental. Each day late will incur an additional 10% charge. If goods are returned in a damaged state we reserve the right to charge the remaining balance for those goods.
We offer layaway on items over $100. First downpayment is 1/3 the price, with an allowance of 3 months to pay off the remaining balance. If an item is not paid off within the 3 month timeframe, we will issue a store credit for whatever payments have been made and we will put your item back out in our stock. For online layaways please call the store directly and we can take payment and all your info over the phone.
The only items that we offer a formal warranty on are our watches priced over $100. This warranty is for one year. If your watch for whatever reason is not functioning properly, we will work with our watchmaker to make sure it is remedied.
All other merchandise is sold in “as-is” condition, If a piece you purchased with us incurs damage after you bring it home, we will not be held responsible, but we will work with you to repair it. We work with a jeweler, lapidary, and watchmaker on a weekly basis, as well as a costume jewelry repair specialist for issues such as rhinestone repair and replacement. Depending on the nature of the damage, the customer will incur the cost of most repairs. If we feel that there was something wrong with the piece at the time of purchase and we did not notice and bring it to the attention of the customer we will cover the cost of repair, on a case-by-case basis.